Refund Policy

Last Updated: December 18, 2025

This Refund Policy outlines the terms and conditions under which Selrad ("we," "our," or "us") processes refund requests for our full-stack development seminars and educational services. By purchasing our services, you acknowledge and agree to this policy.

Refund Eligibility

Seminar Enrollments

Refund requests for seminar enrollments are subject to the following conditions:

Requests submitted more than 14 days before the seminar start date are eligible for a full refund
Requests submitted between 7 and 14 days before the seminar start date are eligible for a 50% refund
Requests submitted less than 7 days before the seminar start date are not eligible for refunds
No refunds are available once the seminar has commenced or after access credentials have been provided

Digital Learning Materials

Due to the nature of digital content, the following applies:

Refunds for downloadable materials are available within 48 hours of purchase if no downloads have occurred
Once materials have been accessed or downloaded, they are non-refundable
Streaming content access becomes non-refundable once viewing has begun

Subscription Services

For recurring subscription services:

Monthly subscriptions may be canceled at any time, with access continuing until the end of the current billing period
Partial month refunds are not provided
Annual subscriptions may be refunded within 30 days of initial purchase if less than 10% of content has been accessed

Non-Refundable Items

The following items and circumstances are not eligible for refunds under any conditions:

Promotional or discounted enrollments marked as "non-refundable" at time of purchase
Services already rendered or completed
Custom or personalized learning paths after preparation has begun
Certification fees or examination costs
Processing or administrative fees
Third-party services or tools purchased through our platform

Technical Issues and Service Interruptions

Platform Accessibility

If you experience technical difficulties accessing our platform or content:

Contact our support team immediately at info@selrad.top
We will work to resolve technical issues within 48 hours
If resolution is not possible, a refund or credit may be issued at our discretion
Temporary outages or maintenance periods do not qualify for refunds

Content Quality Issues

If seminar content contains significant errors or does not match the description:

Report issues within 7 days of seminar start date
Provide specific details about discrepancies
We will investigate and may offer correction, replacement, or refund

Refund Request Process

How to Request a Refund

To request a refund, follow these steps:

Submit a written request to info@selrad.top
Include your full name, contact information, and order number
Provide the reason for your refund request
Include any supporting documentation if applicable
Submit your request within the applicable timeframe outlined above

Processing Timeline

Once we receive your refund request:

We will acknowledge receipt within 2 business days
Review and decision will be completed within 7 business days
Approved refunds will be processed within 10 business days
Refunds will be issued to the original payment method
Bank processing may require an additional 5-10 business days

Special Circumstances

Medical or Emergency Situations

We understand that unforeseen circumstances may arise:

Medical emergencies may warrant exceptions to standard refund timelines
Documentation may be required to verify the situation
Credit toward future seminars may be offered as an alternative
Each case will be reviewed individually with compassion and fairness

Transfer Options

Instead of a refund, you may be eligible to:

Transfer your enrollment to another seminar of equal value
Transfer your enrollment to another person with advance notice
Defer your enrollment to a future date subject to availability
Convert to account credit valid for 12 months

Partial Refunds

Partial refunds may be issued in the following circumstances:

Service was partially delivered before cancellation
Refund request falls within a reduced refund eligibility window
Account credit has already been utilized
Administrative fees or non-refundable components are deducted

Partial refund amounts will be calculated proportionally based on services used or time elapsed since purchase.

Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute:

Chargebacks may result in immediate suspension of account access
We will respond to legitimate disputes with relevant transaction documentation
Fraudulent chargeback attempts may result in permanent account termination
Additional administrative fees may apply to contested chargebacks

Modifications to Services

Seminar Changes

If we make significant changes to a seminar you have enrolled in:

You will be notified at least 7 days in advance when possible
Changes include date modifications, instructor changes, or format adjustments
You may request a full refund if changes are unacceptable
Alternative seminar options may be offered

Cancellation by Selrad

If we cancel a seminar or service:

You will receive a full refund of all amounts paid
Refunds will be processed within 14 business days
Alternative enrollment options will be provided when available
We are not liable for any additional costs or expenses incurred

Group Enrollments and Corporate Accounts

Special terms apply to bulk purchases:

Group enrollment refunds must be requested by the primary account holder
Individual participant withdrawals may not qualify for refunds
Corporate agreements may have customized refund terms outlined in contracts
Volume discount purchases may be subject to different refund calculations

Currency and Payment Method

Regarding refund payments:

Refunds are issued in the same currency as the original purchase
Currency exchange rate fluctuations are not compensated
Refunds return to the original payment method only
If the original payment method is unavailable, alternative arrangements will be discussed
Payment processing fees are non-refundable

Account Credits

When account credit is issued instead of a monetary refund:

Credits are valid for 12 months from the date of issuance
Credits may be applied to any future seminar or service
Credits are non-transferable and non-refundable
Expired credits cannot be reinstated or converted to cash
Credit balances can be viewed in your account dashboard

Limitations and Disclaimers

Please note the following limitations:

Refunds do not include opportunity costs or lost time
We are not responsible for changes in personal circumstances
Internet connectivity issues on the user side do not qualify for refunds
Incompatibility with user devices must be verified before purchase
Subjective dissatisfaction with content style or teaching methods is not grounds for refund after the applicable window has closed

Contact Information

For refund requests or questions about this policy, please contact us:

Email: info@selrad.top
Phone: +97333770975
Address: محل 10 مبني 946 طريق 1422 مجمع 814 Isa Town, Bahrain

Our support team is available to assist you and answer any questions regarding refunds or our policies.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

For purchases made before policy updates, the refund terms in effect at the time of purchase will generally apply unless the updated terms are more favorable to you.

Governing Terms

This Refund Policy is part of our overall Terms of Service. In case of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail. All refund decisions are made at the sole discretion of Selrad, and our decision on refund requests is final.

By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.